Avtalebetingelser

Updated: 31.05.2018

Use

Våre tjenester kan brukes for alt som er tillat ved norsk lovgivning. Bruk vi ikke tillater er som listet, men ikke begrenset til;

DoS, DDoS or amplification attacks
IP spoofing
Port scanning
Send spam email or distribute malware
CPU/GPU mining of crypto
Hosting of phishing sites
Use of cracked or unlicensed software

Should one of your services violate any of these terms, they may be terminated. Terrahost may without notice choose to suspend or close the service in the event of breach of the above terms.

Money back guarantee

We offer a 7-day money back guarantee if your services are not as they should be and are included in one of the following scenarios:

Network outage lasting longer than 3 hours
Power outage lasting longer than 4 hours
Replacement of defective hardware component, which takes longer than 48 hours

Invoice and cancellation

Any service that has outstanding invoices after 14 days will automatically be terminated midnight on day 15. This will result in the loss of all data on the service. If you have any special needs, please contact us so that this time limit can be extended.

All cancellation requests must be made through our current customer pages, not directly by email. Cancellation of a service will automatically credit outstanding bills for the service that has not yet passed due date. The service will then be removed from your account after the current billing cycle. Cancellations can be aborted at any time by contacting support.

By associating your card, or your PayPal account as a payment method, you allow us to charge outstanding bills to your account.

Limitation of liability

TerraHost can only be held responsible for damages caused by gross negligence or intent. Loss as a result of reduced or halted production or sales is not something Terrahost is liable for. Any claim cannot exceed the amount Terrahost has invoiced the customer for the service during the current billing period.

Data loss and hardware replacement guarantee

We do not keep backups of your services. You are responsible for the backup of your data and the integrity of these. Terrahost is not liable in case of loss of data. We recommend that all customers maintain adequate backups at all times. Services that this concerns are, but are not limited to:

  • Virtual server
  • Dedicated server
  • Shared hosting
  • Colocation
  • Email services

Should a hardware component fail, we will replace the defective component as soon as possible or within 48 hours.

Our guarantees

All of your services benefit from our guarantees.

99.9% network uptime
99.99% power availability
48 hour hardware swap

Changes to our Terms of Service

We reserve the right to change our Terms of Service. Changes will be published in the channels consider sufficient. If we make significant changes, you will be notified either via email or our website with atleast 30 days notice. Any changes are binding 30 days after they are published on our website.

Force Majeure

If the execution of the agreement is wholly or partly prevented or substantially hampered by circumstances beyond the control of the parties, the parties' duties are suspended to the extent that the relationship is relevant and for as long as the relationship persists. Such conditions include, but are not limited to, strike, lockout, third party error, third party power failure, and any circumstance that will be judged as force majeure.

Would you like some more information? Feel free to contact us.

Contact information

  • TerraHost AS
  • Klinestadmoen 10
  • 3241 Sandefjord
  • NO 995 474 921 MVA

  • Sales

  • Support
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